Refund Policy

1. General Orders

Due to the perishable nature of our food products, we do not accept returns. However, if you are unsatisfied with your order or if there was an error on our part (e.g., missing items, incorrect items), please contact us within 24 hours of receiving your order.

2. Refund Processing

If a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment (via Square) within a certain amount of days, typically 3-5 business days depending on your bank.

3. Catering Cancellations

Catering orders require significant preparation. Cancellations made 72 hours or more prior to the event date will receive a full refund. Cancellations made between 24 and 72 hours prior will be subject to a 50% cancellation fee. Cancellations made less than 24 hours prior to the event are non-refundable.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.